Please select questions from the drop down menu below to find answers to the most commonly asked questions. If you can’t find what you’re looking for here, you’re more than welcome to contact us via our contact page.
You are able to pay for your online purchases using PayPal or with a Credit Card. There are financing options as well such as ZipPay, AfterPay, Humm, Gems and GoMasterCard.
Online: we accept Visa, MasterCard and American Express, or you can choose to pay in-store or by finance. Please note, on some orders, you may be requested to show proof of ID (e.g. licence) and the credit card used to purchase the item prior to deliver.
Over the phone, we accept a maximum payment of $100 via credit card, however, at the point of delivery, the credit card holder will need to be present. In-store we accept cash, and credit cards (Visa, MasterCard and American Express merchant charges may apply).
If you haven’t received a confirmation email within 30 minutes of successfully placing your order then you may have incorrectly entered your email address. Also, check your junk email folders to ensure that the email hasn’t ended up in there.
If it’s not in your junk email folder, please contact us with your full name and order number and we can confirm your order for you.
You may make changes to your order prior to your goods being dispatched. Please be aware that special orders may be subject to a cancellation fee.
You are welcome to cancel your order before the goods are dispatched but cancellations do incur a $99 administration fee. Once the order is dispatched for delivery you will also be charged the nominated delivery fee as well as the administration fee.
You will be notified by phone or email immediately and be given an estimated arrival time for the goods. If you would like to go ahead with your order you will be contacted as soon as the goods arrive into stock.
Alternatively you are welcome to cancel your order at no cost to you if you feel the delay is not suitable for you.
If you experience any technical issues while using the site, please contact us or your closest Haggle Huge store and we will assist you.
The easiest way is to go to the Online Store page and click the link to the department you want your furniture from, then narrow down results using the available filters.
Another option is to use the ‘search a product’ field in the top right of the page underneath the navigation bar. You can use this to search for a product you may have seen on television, in the newspaper or in a catalogue.
We want your shopping experience to be as seamless and enjoyable as possible. For questions, compliments, concerns, careers or comments please feel free to email email@example.com
For all other enquiries (e.g. stock, products, store locations, opening hours,) please call your closest Haggle Co store.