Frequently asked questions
Please select questions from the drop down menu below to find answers to the most commonly asked questions.
If you can’t find what you’re looking for here, you’re more than welcome to contact us via our contact page.
How long will it take to get my order?
Haggle Huge use external contractors who deliver usually within 2-5 business days.
Do you deliver outside of Australia?
In order to maintain our exceptional levels of delivery service we only deliver within Australia.
I want to order something, how do I know if you have it in-stock?
We have two massive Adelaide warehouses so most stock on our website is able to be collected or delivered immediately. If you want more information regarding a specific item, please contact your closest Haggle Co store and we’ll be more than happy to assist you.
What happens if there's missing or faulty parts?
If you have any issues once your items have been delivered simply phone or email us within 24 hours of receiving the goods and the appropriate action will be taken to rectify your problem in a timely manner.
How do I pay online?
You are able to pay for your online purchases using PayPal.
What payment methods do you accept?
Online: we accept Visa, MasterCard and American Express, or you can choose to pay in-store or by finance. Please note, on some orders, you may be requested to show proof of ID (e.g. licence) and the credit card used to purchase the item prior to deliver.
Over the phone, we accept payment by credit card, however, at the point of delivery, the credit card holder will need to be present.
In-store we accept cash, and credit cards (Visa, MasterCard and American Express merchant charges may apply).
Do you offer finance?
Yes, we offer Certegy Ezy Pay and Latitude Finance for in-store purchases. To be eligible, you must be at least 18 years of age and be a permanent Australian resident as well as hold a current drivers licence. Please contact your nearest store who will advise you of any further requirements.
Can I lay-by?
Our stores offer a six-week lay-by period, however we are flexible and are always happy to extend if you feel you require more time. Simply call the store of purchase and have a chat to the manager regarding your purchase.
Can I buy Haggle Co gift cards?
Yes! We sell gift cards in our retail stores and will be selling them online soon.
So I've ordered online. Where is my confirmation email?
If you haven’t received a confirmation email within 30 minutes of successfully placing your order then you may have incorrectly entered your email address. Also, check your junk email folders to ensure that the email hasn’t ended up in there.
If it’s not in your junk email folder, please contact us with your full name and order number and we can confirm your order for you.
Can I make changes to my existing order?
You may make changes to your order prior to your goods being dispatched. Please be aware that special orders may be subject to a cancellation fee.
Can I cancel my order?
You are welcome to cancel your order before the goods are dispatched but cancellations do incur a $75 administration fee. Once the order is dispatched for delivery you will also be charged the nominated delivery fee as well as the administration fee.
What happens if something I order is out of stock?
You will be notified by phone or email immediately and be given an estimated arrival time for the goods. If you would like to go ahead with your order you will be contacted as soon as the goods arrive into stock. Alternatively you are welcome to cancel your order at no cost to you if you feel the delay is not suitable for you.
What if the system packs it in while I'm ordering?
If you experience any technical issues while using the site, please contact us or your closest Haggle Huge store and we will assist you.
How do I search for items on this website?
The easiest way is to go to the Online Store page and click the link to the department you want your furniture from. Another option is to use the ‘search a product’ field in the top right of the page underneath the navigation bar. You can use this to search for a product you may have seen on television, in the newspaper or in a catalogue.
What currency are prices displayed in on the Haggle Co website?
All products are displayed and charged in Australian dollars (AUD inclusive of GST).
I've seen something I want in a Haggle Co store, but I can't find it online. What do I do?
If you can’t find the item you want online, please contact the store you saw the product at and we’ll make sure we locate it for you.
What's the go with returns, refunds and exchanges?
Our mission in life is to make your purchasing experience as easy as possible, but we understand that some items are not always suitable and need to be returned. Items purchased on our website may be returned for exchange or a refund at any Haggle Huge store. Your receipt or proof of purchase must be presented at the time of any refund or exchange. Please note, your confirmation email is not proof of purchase; you will need your invoice or delivery note.
How do I leave feedback?
We want your shopping experience to be as seamless and enjoyable as possible. For questions, compliments, concerns, careers or comments please feel free to email firstname.lastname@example.org. For all other enquiries (e.g. stock, products, store locations, opening hours,) please call your closest Haggle Co store.
How do I know if the furniture will fit in my house?
The furniture on our website has dimensions that specify the height, depth and width of a product. You can use these dimensions to measure a space.
Do you stock package deals?
We do offer packages but not in the traditional sense. Simply have a chat to one of our friendly sales team who will help you put together a package that suits your needs and offer you the best price possible.
Can I change the products in a package deal?
You can up-size a package deal, (e.g, changing the bed from a queen to a king, or the sofa from a 2-seater sofa to a 3-seater chaise), although this will incur an extra cost. Downsizing package deals is not possible as the package has been put together and priced based on volume buying.